Refund Policy
1. Overview
At iptvstream.co.uk, we aim to deliver a reliable and high-quality digital streaming experience. Due to the nature of online services and instant access after activation, refunds are generally not provided once a subscription has been successfully activated. However, we may review requests under specific conditions. This policy should be read in conjunction with our Terms of Service.
2. Trial & Testing
We recommend that users test the service (if a trial option is available) before purchasing a subscription. This allows you to check compatibility, performance, and overall experience on your device. Details about trials can be found on our main page or by contacting support.
3. Refund Eligibility
Refund requests may be considered in the following cases:
Service Not Delivered: If you have completed payment but did not receive access, and the issue is not resolved within a reasonable time.
Technical Failure: If the service is completely unavailable for an extended period due to issues from our side.
Incorrect Billing: If you were charged incorrectly or multiple times due to a system error.
All requests are reviewed individually.
4. Non-Refundable Cases
Refunds are not typically issued in the following situations:
Dissatisfaction with available content or channels
Issues caused by internet speed, device compatibility, or incorrect setup
Temporary buffering or minor interruptions
Violation of our Terms of Service or Acceptable Use Policy
Subscription cancellation after activation
Change of mind after purchase
5. Refund Request Process
To request a refund, please contact our support team within 7 days of your purchase. Include the following details:
Registered email address
Transaction date and subscription details
Reason for the refund request
- Issues caused by slow internet connection, network restrictions, device compatibility, or incorrect setup on your side are not covered. For assistance, please refer to our Installation Guide.
Providing accurate information will help us process your request faster.
6. Refund Processing
If approved, refunds will be processed to the original payment method within a reasonable timeframe. Processing time may vary depending on your payment provider. For information on consumer rights regarding refunds in the UK, you can consult GOV.UK Consumer Protection Rights.
7. Subscription Cancellation
You may cancel your subscription at any time to avoid future charges. Cancellation does not guarantee a refund for the current pricing plan.
8. Policy Updates
We reserve the right to update or modify this Refund Policy at any time. Continued use of our service indicates acceptance of any changes.
9. Contact
For any questions regarding this policy, please contact us through contact us.